Company Reduces Costs with VoIP
A growing number of companies are embracing voice over IP (VoIP) as a way to cut costs and improve their organization’s ability to respond more quickly to customers and opportunities. These companies include multinational corporations with far-flung global operations, complex telecom and IT infrastructures… and enormous phone bills.
DOW Networks saw an opportunity to help one of the world's largest pharmaceutical companies reduce its Latin America phone bill. The company needed a partner that could provide expertise in the proprietary technology already deployed in their network, a solution that would require little or no capital investment, lower international rates than it was paying an incumbent carrier, a reputation for quality and reliability and 24X7 technical support. It found all that and more in DOW Networks.
A business and technical team from DOW's office in San Jose collaborated with the company to design a solution that included new VoIP gateways at company locations in Costa Rica, El Salvador, Guatemala, Nicaragua, Honduras and the Dominican Republic. The interconnections between the gateways and PBXs were seamless. The solution was implemented with no capital investment required by the customer. DOW Networks then interconnected the voice gateways in six countries to allow four-digit dialing and free on-net, inter-site calls. Each site was linked to DOW Networks' facilities in Atlanta, which enabled outbound international VoIP calling.
The solution dramatically reduced the customer's Latin America phone bill as a result of:
- Free on-net, inter-site calls among six countries
- 60% savings on all other international calls through DOW Networks
- Reduced dependence on expensive, multiple PRI circuits to carry calls over the PSTN
With DOW Networks, the customer has a telecommunications partner with a local presence in Latin America, a multi-lingual technical and customer service staff and a portfolio of other high-value services. Today, DOW Networks supports the communications requirements of several US, UK and European multinational companies that have sites throughout Latin America.
