DOW Call Center Service is a hosted on-demand call center VoIP solution. The customer only needs PCs and a broadband connection at its site. Agents can be located anywhere in the world and can be easily added. Our call center VoIP solution will efficiently manage your inbound calls, improve call center performance, and deliver a high-quality customer service experience.
DOW Networks' inbound call center VoIP solution supports over 10 languagues and the following features:
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Inbound Call Queues
- Skills-based Call Routing
- Quality Monitoring
- Call & Voice Recording
- Workforce Management
- Inbound Call Scripting
- Screen Capture
- Real-time Statistics
- Contact Center Metrics Reports
As a hosted solution, it requires no capital investment, less maintenance, and has a lower total cost of ownership than traditional call center PBXs.
