Universal Free Phone (UIFN) numbers are similar to ITFS numbers except with UIFN numbers, one number can be used from multiple countries (there may be a slight difference in the dialing prefixes).
Time of Day Routing
DOW Networks provides Time of Day routing to call centers throughout the world. As an example, say a company has a customer care center in the US that is staffed from 8 am to 6 pm and simultaneously has a customer center in the Philippines that is staffed for the remainder of the day. DOW Networks can seamlessly re-direct the toll-free number calls to the appropriate destination at the prescribed time, or on request.
Call Re-Direct
DOW Networks provide Call Re-Direct options to customers with operations in multiple locations. As an example, say a company has a customer care center in one location that is the primary recipient of toll-free number calls. Should that customer care center receive its maximum capacity of calls, DOW Networks can re-direct the next call to an alternate site.
Additionally, DOW Networks provides a web interface allowing customers to instantly re-direct calls as they see fit. As an example, if a customer had a customer care site down, they could instantly re-route incoming toll-free calls to a second site by themselves.
Resporg (Responsible Organization) Number Porting
If you currently have toll-free numbers with another carrier and are looking to move or “port” those numbers away from that carrier, the process is a simple and seamless routine called the RESPORG process. Since DOW Networks has its own Resporg number and direct access to the national SMS database, the process is quicker and more efficient than with other carriers who have to rely on third parties for the process.
All US numbers and Universal Free Phone (UIFN) numbers can be Resporged. Most, but not all, International Toll-Free Service (ITFS) numbers can Resporged. A DOW Networks representative can provide you with complete details.
Vanity Numbers
DOW Networks has the ability to provide vanity numbers for customers. Vanity numbers can be important marketing tools. An example of a vanity number is 1-800-FLOWERS.
Vanity numbers are possible for US toll-free numbers and Universal Free Phone (UIFN) numbers, but not for International Toll-Free Service (ITFS) numbers. DOW Networks has access to a database of all vanity numbers and can research quickly the availability of requested vanity numbers. A DOW Networks representative can provide you with complete details.
Universal Free Phone Numbers List
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